Refund policy

Refund Policy

90-Day Money-Back Guarantee
We want you to be fully satisfied with your NatureMind® purchase. If you're not happy with your order for any reason, you may request a full refund within 90 days of your purchase date — no product return required.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us at try.naturemind@gmail.com with a photo of the item. Once verified, we'll issue a full refund promptly — no need to send anything back.

How to Request a Refund
Simply email us at try.naturemind@gmail.com with your order number and the reason for your refund request. Our support team will process your refund within 1–5 business days.

Refund Method
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Limitations
Refund requests must be made within 90 days of the original purchase date. Requests made after this period will be evaluated on a case-by-case basis. To ensure fair use of our guarantee, we limit refunds to one per customer/household.

Questions
Reach out anytime at try.naturemind@gmail.com — we're happy to help.